HDI-CSR is an online technical support course focused on customer service representatives. This training spends more time explaining the customer service aspect of helpdesks and how your representatives can use these tools to improve their soft communication skills. For example, one lesson explains how your agents can use the ticketing system to manage customer requests and discuss the steps required to implement this process.
average
salary for help desk analyst
Like the ITIL Foundation program, this course offers live
classroom training that you can attend in person or online. It is a six-hour
session led by experts in the field of customer service.
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