The help desk is a vital part of many university, business or technology companies as it is where people turn for technical support. Help desk staff can help fake colleagues from another department get rid of a bug on their computer or instruct customers during the installation process over the phone. A senior help desk technician will help manage the entire help desk business.
senior
help desk technician salary
A
senior help desk technician performs many of the same tasks as a regular help
desk technician, such as assisting customers and keeping track of tickets.
However, they have an additional leadership role. They monitor other
technicians to make sure they are doing their job correctly, help colleagues
with a particularly difficult problem, and train new employers.
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