If you are interested in becoming a senior help desk technician, one of the first things to consider is how much education you need. We have determined that 40.4% of top help desk technicians have a bachelor’s degree. Regarding higher education levels, we found that 2.4% of senior helpdesk technicians have masters degrees. While some high-tech helpdesk has a college degree, it is possible to have one with only a high school degree or GED.
Choosing
the right specialization is always an important step when researching how to
become a senior help desk technician. When we research the most popular
specialties for a senior help desk technician, we find that they often earn
bachelor’s or associate degrees. Other titles we often see on a senior help
desk technician resume include diploma degrees or a high school diploma.
Experience
in other jobs can help you become a top help desk technician. In fact, a job as
a technical support specialist is required in many positions as a senior
technical support technician. Meanwhile, many senior helpdesk technicians have
previous professional experience in positions such as computer technician or
helpdesk analyst.
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