Some companies have found the right combination of people, processes and technology to achieve world-class performance and do it consistently. Unfortunately, too many companies have failed to achieve this goal and this has resulted in customer satisfaction, high customer service costs, and ultimately negative competitive consequences due to their inability to perform FCR consistently with the expectations of the company. customers. Recent industry research provides clear evidence of a very powerful correlation between FCR and customer satisfaction.
service
engineer jobs description
Industry
research provides clear evidence of a very powerful correlation between FCR and
customer satisfaction.
Having
been on all sides of the table (now customer, supplier, and consultant) of this
important discipline for customer service, this article is an aggregation of
the most effective experiences and approaches we have observed. on how to do it
properly.
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