help desk computer jobs

In fact, many of the IT professionals, managers, consultants and academics interviewed for this report believe that they often have a work ethic for help desk managers.

 

Job growth for helpdesk providers is “human-centered,” said Robert Rosen, former president of IBM’s Share team working at CIO at the National Institute for Arthritis, Musculoskeletal and Skin Diseases in Bethesda, Md. "Some people use it as a pad., Others make it dead work,"

help desk computer jobs

Their ability to learn about various aspects of the business is a great opportunity for help desk executives, "making them more valuable than a clean IT professional," said Rosen. On the other hand, “the people who got stuck [at the help desk] were the bosses who wanted to fix the computer,” he says. "I also wonder why their work isn't going anywhere."