Technical support representatives help customers resolve problems with part of the equipment. Technical support is also responsible for installing equipment, keeping records of customer interactions, and collaborating with others to improve the company's system requirements.
technical
service representative job description
A high school diploma is all that is generally
required, but a college degree may be preferred depending on the exact
industry. The technical support representative's job description should
indicate that you are looking for someone with experience with Mac and PC
operating systems and familiar with basic troubleshooting procedures.
Technical support requires exceptional communication
skills to explain complex concepts to customers over the phone. These reps
should also be problem solvers who can find creative solutions to a problem.
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